Privacy Policy

1. Who we are

Rumi & Alder is an interior design studio operating in Kuala Lumpur, Malaysia. Our registered address is 37 Jalan Hang Jebat, 50150 Kuala Lumpur. When you contact us, use our website, or engage our services, Rumi & Alder acts as the data controller for the personal information you provide.

If you have any questions about this policy or how we handle your data, you may reach us at [email protected] or by calling +60 3-2022 8514.

2. What information we collect

We collect information in two ways: directly from you, and automatically when you visit our website.

Information you give us directly

• Your name and contact details (email address, phone number, postal address)
• Details about your property — its type, size, location, and current condition
• Your design preferences, lifestyle habits, and project requirements as shared during consultation
• Photographs of your space, where you choose to send them
• Payment and billing information when you engage a paid service
• Any written correspondence you send us, including enquiry form submissions

Information collected automatically

• Browser type, device type, and operating system
• Pages visited on our website, duration, and navigation path
• Referring website or search term used to find us
• IP address and approximate geographic location (city level)
• Cookie identifiers — see our Cookie Policy for full details

We do not ask for, and ask that you do not send, sensitive personal data such as financial account numbers, national identification numbers, or medical information through our website contact forms.

3. How we use your information

We use the information we collect for the following purposes:

• To respond to your enquiries — when you contact us through the website or by phone, we use your details to follow up, answer questions, and discuss your project.
• To deliver our services — during an active engagement, your project-related information is used to carry out site assessments, prepare design proposals, manage procurement, and coordinate with contractors.
• To manage our business relationship — invoicing, scheduling, and project record-keeping.
• To improve our website — aggregated, anonymised analytics help us understand which pages are useful and where the website can be clearer.
• To meet legal obligations — we retain certain records as required under Malaysian business and tax law.

We do not use your personal information for automated decision-making or profiling.

4. Sharing your information

We do not sell your personal information to third parties. We share information only in the following limited circumstances:

• Service providers we work with — contractors, suppliers, and tradespeople involved in your project receive only the details needed to carry out their part of the work. They are not permitted to use your information for any other purpose.
• Technology tools — we use third-party platforms for email, accounting, and analytics. These providers access data only as necessary to provide those services and are bound by their own data protection policies.
• Legal requirements — we may disclose information if required to do so by law, court order, or a legitimate request from a public authority in Malaysia.

Photography and project imagery from completed work is only shared publicly with your prior written consent.

5. How long we keep your information

We retain project records for seven years from the date a project closes, in line with standard Malaysian accounting and tax requirements. Enquiry records from contacts that did not proceed to a project are kept for up to two years.

You may request earlier deletion of your records where there is no legal reason for us to continue holding them. See Section 7 for how to make that request.

6. How we protect your information

Client information — including addresses, preferences, and photographs of personal spaces — is stored on password-protected systems. Access is limited to the members of our studio directly involved in your project.

We use standard encryption for email communications where supported. While we take reasonable steps to protect your data, no method of transmission or storage is entirely without risk. We encourage you to contact us by phone for any particularly sensitive matters.

7. Your rights

Under Malaysian personal data protection law (PDPA 2010), you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent for processing based on consent (such as marketing communications)
• Request deletion of your data where we have no overriding legal obligation to retain it
• Limit how we use your information in certain circumstances

To exercise any of these rights, please write to us at [email protected]. We will respond within 21 days of receiving your request. In some cases, we may need to verify your identity before proceeding.

8. Cookies

Our website uses cookies to support site functionality and gather anonymous usage data. You can manage or withdraw cookie consent at any time through your browser settings or the cookie banner on our homepage. Please read our Cookie Policy for a full list of cookies used and their purposes.

9. Third-party links

Our website may contain links to other websites — supplier showrooms, certification bodies, or partner organisations. Once you leave our site, this privacy policy no longer applies. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies directly.

10. Changes to this policy

We may update this privacy policy from time to time. When we do, we will revise the "last updated" date at the top of this page. Significant changes will be communicated to active clients by email. Your continued use of our website after any update constitutes acceptance of the revised policy.

11. Contact

For any privacy-related questions or to exercise your rights, please contact us:

• Email: [email protected]
• Phone: +60 3-2022 8514
• Post: Rumi & Alder, 37 Jalan Hang Jebat, 50150 Kuala Lumpur, Malaysia